Job Description
5-6 month contract role with a local authority Summary This is a 5-6 month contract role with a local authority, aimed at leading and delivering a high-quality, customer-focused repairs service. The position is crucial for ensuring the efficient, safe, and compliant delivery of responsive repairs and associated works. The postholder will be responsible for driving service performance, maximising the productivity of internal teams and contractors, and continuously improving service delivery to achieve high levels of customer satisfaction. Responsibilities Lead the responsive repairs service, ensuring effective use of in-house operatives and external contractors. Oversee all repairs processes from identification through to completion, ensuring timely and high-quality outcomes. Manage disrepair cases and customer complaints, ensuring appropriate and prompt resolution. Work collaboratively with teams across housing services, including voids, tenancy management, and investment teams. Ensure...