Job Description
This role sits at the intersection of research strategy, client leadership and organizational development, with accountability for practice performance, and the evolution of our CX measurement capabilities.
The Research Director will lead end-to-end Customer Experience (CX) measurement programs while partnering with clients and internal stakeholders to solve complex business challenges, uncover actionable insights, and drive measurable business impact. This role combines strategic leadership with hands‑on research execution, requiring deep expertise in CX methodologies, advanced analytics, and the translation of complex data into actionable business recommendations.
Qualifications
- Advanced degree in market research, social sciences, psychology, business, or a related field; Master’s degree considered an asset.
- 10+ years of progressive experience in market research, CX measurement, customer insights, or a related discipline.
- Proven exp...