Job Description
We currently have a vacancy in our Resident Contact Centre Team working at Head Office, Shrewsbury Avenue.
Hours of work are between 0800 – 1800 Monday to Friday on a rota basis plus flexibility to work an occasional Saturday morning in our City Centre location. Working hours will not exceed 37 per week.
As a Resident Contact Centre Adviser for Cross Keys Homes you will be the first point of contact for customer queries via multiple channels. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries.
Using our LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up to date knowledge of all CKH services to provide excellent...