Job Description
About the Role:
We are seeking a hands-on and proactive Outlet Supervisor to oversee the daily operations of our restaurant outlet in Johor. This role is responsible for ensuring smooth operations, maintaining service excellence, and leading the outlet team to deliver a high-quality dining experience.
You will act as the key point of contact on the ground, managing operational challenges, coordinating with different stakeholders, and ensuring the outlet consistently meets performance and service standards.
Job Responsibilities:
- Oversee and manage the full spectrum of daily outlet operations
- Ensure smooth service flow and high standards of customer experience
- Supervise, guide, and support front-of-house and kitchen teams
- Address and resolve operational issues, customer feedback, and service recovery promptly
- Monitor staff performance, attendance, and discipline
- Coordinate wi...