Job Description
Location: Remote from Europe
Reporting to: Head of Risk Payments & Fraud
Your mission
- You are a leader who clears roadblocks. You will mentor and enable shift leaders, sharpening their prioritization, decision‑making, and overall team effectiveness.
- Spot bottlenecks from a mile away. Build, refine, and maintain structured workflows that eliminate friction and help the department scale effortlessly into new markets.
- Drive the day‑to‑day execution across Payments (Withdrawals, Fraud, KYC), ensuring consistent, timely processing that knocks our SLAs out of the park.
- Act as the ultimate coordination point between Payments and cross‑functional teams (CS, VIP, Product, Finance). You ensure everyone is aligned, communicating clearly, and moving in the same direction.
- Lead operational meetings, reviews, and reporting to ensure complete visibility, clear accountability, and actionable follow‑up...