Job Description
**Job Identification:** 208615
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage in-coming & out-coming calls, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a **CARE Line** **Rooms Shift Leader** , you’re not just managing daily operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
+ **Monitor and elevate service:** Assist in tracking guest satisfaction, addressing service issues...
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage in-coming & out-coming calls, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a **CARE Line** **Rooms Shift Leader** , you’re not just managing daily operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
+ **Monitor and elevate service:** Assist in tracking guest satisfaction, addressing service issues...