Job Description
RQ00538 - Int. Application Support Specialist (M365 & SharePoint, Service Now)
6-month contract (132 business days) - possible extension
Hybrid - 3 days in office, City Hall
Skill set/Qualifications:
- University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
- A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment
- Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution
- Proven experience performing incident triage, analysis, and resolution in a production environment
- Hands‑on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
- Strong working knowledge of SharePoint site administration, including: Permissions and...