Job Description
RQ11179 - Int. Application Support Specialist
1-year 3+ month contract (322 business days) - possible extension
ONSITE 5 days – 5700 Yonge St, Toronto
Security Level: CRJMC
Intermediate App Support LTC Digital Services
MUST HAVES
- Salesforce & SaaS Platform Knowledge
- Experience supporting Salesforce‑based applications
- Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
- Incident & Ticket Management
- Manage ticket queues and SLAs
- Prioritize incidents based on impact/urgency
- Escalate appropriately while ensuring closure quality
- Maintain clear, searchable knowledge base entries
- Customer Support & Service Orientation
- Proven experience providing end‑user support in a SaaS environment
- Strong customer‑...