Job Description
RQ11184 - Sr. Application Support Specialist
1-year 3-month contract (322 business days) - possible extension
ONSITE 5 days - 56 Wellesley Street West
Security Level: CRJMC
MUST HAVES:
- Salesforce & SaaS Platform Knowledge
- Experience supporting Salesforce-based applications
- Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
- Incident & Ticket Management
- Demonstrated ability to:
- Manage ticket queues and SLAs
- Prioritize incidents based on impact/urgency
- Escalate appropriately while ensuring closure quality
- Maintains clear, searchable knowledge base entries
- Customer Support & Service Orientation
- Proven experience providing end-user support in a SaaS environment