Job Description
RQ11186 - Jr. Application Support Specialist
1-year 5-month contract (377 business days)
ONSITE 5 days - 222 Jarvis St.
NOTE: Needs excellent communication skills
Must‑haves
- 2+ years of experience in ITIL Service Management
- 2+ years of experience in Operational Support
Nice‑to‑have
- Public sector experience
Responsibilities
- Incident – Basic triage and assessment with assignment to Tier three
- Queue management – Assignment of tickets
- Change management – Creation and management of Change Requests
- Configuration management – Management of component inventory
- Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software
- Provides technical support to teams within the organization, and to external clie...