Job Description
The Opportunity
This position will be a temporary, fixed term 6-month position supporting our Hermès Sydney Trust Flagship Boutique.
The Hermès Sydney Trust Boutique focuses on providing extraordinary service to all clients. This is a fantastic opportunity to join a dedicated team as a Sales Associate within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.
Key Responsibilities
Client Experience:
* Strives to provides exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client in Hermès
* Practices the Orange Box Ceremony and Hand Rituals
* Clientele with current and potential clients to establish and maintain client relationships
* Handle complex client experience concerns and issues, i.e. dissatisfied customers, exchanges, returns, after-sales according to the Store Notebo...