Job Description
The Sales Manager is responsible for leading day‑to‑day sales operations, mentoring staff, and delivering an outstanding customer experience rooted in trust, expertise, and community. The role is hands‑on and collaborative, balancing time on the sales floor with planning, training, and coordination with service and operations.
Opportunities with respect to hours and responsibilities may vary seasonally to reflect the natural ebb and flow of the cycling year.
Key Responsibilities & Qualifications
- Lead by example through active selling and customer engagement
- Ensure customers receive knowledgeable, honest, and welcoming service
- Manage complex bike sales, special orders, and customer follow‑ups
- Address customer concerns and resolve issues with professionalism and care
- Train, coach, and support a diverse sales team with varying experience levels
- Coordinate scheduling to align with seasonal demand and st...