Job Description
Description Maintain regular communication with customers regarding shipment status, schedule updates, and operational changes. Follow up with customers to gather volume forecasts and track booking activity. Work closely with Key Account Managers by providing customer updates and supporting informed decision-making. Help strengthen customer relationships through timely, accurate, and consistent communication. Support contract administration by collecting, organizing, and reviewing required documentation. Ensure customer agreements and related records are complete, accurate, and properly maintained. Oversee accounts receivable activities, including invoice follow-up, payment tracking, and resolution of outstanding balances. Review incoming damage claims and coordinate findings, recommendations, and next steps with Key Account Managers. Monitor shipment schedules and remind customers of cut-off deadlines to ensure timely processing. Collect and verify VIN lists, confirm alignment with bo...