Job Description
Salesforce Enterprise Application Support Analyst
Base pay range: $2,500.00/yr - $3,000.00/yr
Location
Mexico/Brazil — Full Remote — Contract position — With Perks (PTO, Vacation, Bonuses)
Responsibilities
- Deliver Tier 2 application support and provide technical analysis on requested changes to Salesforce CRM and other business applications.
- Troubleshoot applications and software for all internal customers, including operations, development, and other business units.
- Map functional requirements to technical requirements to ensure all changes are implemented in accordance with best practices.
- Field incoming problem tickets to resolve application and software issues (CRM); prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
- Record, track, and document the problem‑solving process, including all decisions and actions, through to final resol...