Job Description
Job Title: Salesforce Production Support Lead
Location: Mississauga, ON (onsite)
Duration: 6-12 months
Job Description
We are seeking an experienced Salesforce Production Support Lead (Senior Consultant / Manager level) to provide L2/L3 production support for enterprise Salesforce applications. The role requires strong hands-on troubleshooting skills, stakeholder coordination, and ownership of production stability, including incident management, root cause analysis, and release support.
Key Responsibilities
- Provide L2/L3 production support for Salesforce applications including Sales Cloud, Service Cloud, Experience Cloud, and custom integrations
- Handle production incidents, service requests, and defects in line with defined SLAs
- Monitor system health, batch jobs, integrations, data loads, and scheduled processes
- Perform root cause analysis (RCA) for recurring issues and implement permanent p...