Job Description
Position : SAP FICA Consultant
Location : Toronto, On
Key Responsibilities
- Configure and optimize SAP FICA dunning and collections processes, including dunning intervals, disconnections, notices, and correspondence
- Design, simplify, and maintain BRF+ rules for collections, payment eligibility, risk segmentation, and treatment logic, with a focus on reducing unnecessary customization
- Identify opportunities to replace complex custom logic with standard SAP and BRF+ capabilities where possible
- Implement and enhance payment arrangement (installment plan) rules, default handling, and installment calculations
- Support changes to collections correspondence, notices, and fact sheets to ensure accuracy and regulatory compliance
- Configure payment handling, adjustments, and automated write-off processes for closed accounts
- Align FICA and BRF+ processes with digital channels and agent tools to improve operationa...