Job Description
Job Responsibilities & Qualifications
- 10+ years of SAP Security & GRC Experience .
- Provide end‑user support, manage major incident calls , document issues and solutions, and complete root cause analysis (RCA) reports.
- Willingness to receive, make, and participate in calls with client resources worldwide , provide weekend support , and assist during maintenance windows and project go‑live activities .
- Ability to provide operational support during Eastern Time Zone business hours.
- Adherence to established change management processes , collaborating effectively with other internal and external service providers.
- Hands‑on knowledge of SAP Solution Manager , including alert configuration and Charm processes.
- Provide on‑call support , monitor service tickets and incidents, respond within defined SLAs, and manage email and messaging communi...