Job Description
Position: SAP L1/L2 Support Engineer
Employment Type: Full-time
Job Summary
We are looking for a SAP L1/L2 Support Engineer to provide first-line technical support for SAP systems. This role focuses on system monitoring, incident handling, and user support to ensure system stability and business continuity.
Key Responsibilities
- Handle L1/L2 support tickets for SAP systems (e.g., SD, MM, FICO modules), including incident triage and resolution
- Monitor system performance, logs, and alerts to proactively identify potential issues
- Escalate complex issues to L3 support teams and track resolution progress
- Provide daily support to end-users, including issue resolution and basic guidance/training
- Collaborate with technical teams and business stakeholders to ensure timely issue resolution
Requirements
Experience
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