Job Description
Contribute to Norsat International Inc. as a Satellite Communication Technical Support Engineer. This on-site role involves troubleshooting equipment and providing essential support to both customers and internal teams.
As part of the customer service team, you will lead troubleshooting efforts, evaluate returned products, and guide users in a hands-on manner. Your interaction with customers and other departments helps ensure high-quality service and effective problem resolution.
Key Responsibilities:
• Develop expertise in Norsat's product lines and support documentation
• Provide technical assistance to customers and sales personnel
• Maintain the support ticketing system for efficient issue resolution
• Conduct field-based training and troubleshooting
• Create detailed reports on product failures
Requirements:
• Diploma in Electronics or related discipline
• Minimum 1 year of experience in a technical support role
• Strong skills in troubleshooting R...
As part of the customer service team, you will lead troubleshooting efforts, evaluate returned products, and guide users in a hands-on manner. Your interaction with customers and other departments helps ensure high-quality service and effective problem resolution.
Key Responsibilities:
• Develop expertise in Norsat's product lines and support documentation
• Provide technical assistance to customers and sales personnel
• Maintain the support ticketing system for efficient issue resolution
• Conduct field-based training and troubleshooting
• Create detailed reports on product failures
Requirements:
• Diploma in Electronics or related discipline
• Minimum 1 year of experience in a technical support role
• Strong skills in troubleshooting R...