Job Description
Join Scribd, Inc. as a Content Strategist to enhance the self-service experience in your role. You'll focus on writing, strategic thinking, and performance metrics across help center content.
As a Content Strategist, you’ll be integral in optimizing the customer experience through effective content management. This position requires strong collaboration with various teams and the ability to manage complex projects. You'll be responsible for maintaining brand voice consistency within the Help Center while using analytics to improve usability outcomes.
Key Responsibilities:
• Design cohesive self-service customer journeys
• Administer regular updates to Help Center content
• Measure effectiveness through usability metrics
• Work alongside teams to standardize communication
• Oversee content management tasks, including translations
Requirements:
• Bachelor’s degree or 3+ years in relevant experience
• Expertise in writing and storytelling across formats
• ...
As a Content Strategist, you’ll be integral in optimizing the customer experience through effective content management. This position requires strong collaboration with various teams and the ability to manage complex projects. You'll be responsible for maintaining brand voice consistency within the Help Center while using analytics to improve usability outcomes.
Key Responsibilities:
• Design cohesive self-service customer journeys
• Administer regular updates to Help Center content
• Measure effectiveness through usability metrics
• Work alongside teams to standardize communication
• Oversee content management tasks, including translations
Requirements:
• Bachelor’s degree or 3+ years in relevant experience
• Expertise in writing and storytelling across formats
• ...