Job Description
JOB SUMMARY:
The Operations Manager – Rapid Response is responsible for managing security operations across multiple sites while maintaining the flexibility to respond to urgent coverage needs. This role combines traditional Operations Management with Rapid Response scheduling expectations, ensuring continuity during vacations, booked time off, and emergency staffing gaps.
Key Responsibilities
- Oversee day-to-day security operations at multiple client sites in Vancouver.
- Lead onboarding, training, and development of security personnel.
- Act as primary coverage for booked-off shifts, vacations, and planned absences.
- Ensure compliance with company policies, client requirements, and regulatory standards.
- Conduct site inspections, audits, and performance evaluations; implement corrective actions as needed.
- Maintain strong client relationships through regular communication and service reviews.
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