Job Description
JOB DESCRIPTION
The Security Service Engineer (L2) is a developing engineering role, operating in region, and is responsible for providing a professional technical support service to clients by identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.Key responsibilities:Maintains the support process and ensures that re...
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The Security Service Engineer (L2) is a developing engineering role, operating in region, and is responsible for providing a professional technical support service to clients by identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.Key responsibilities: