Job Description
Join Semperis as a Product Support Engineer in Hoboken, NJ, and be a vital part of our Technical Delivery team. Focus on customer satisfaction by resolving technical issues and improving our products.
In this hybrid role, you'll leverage your experience to troubleshoot and manage Active Directory environments while supporting cloud technologies. You'll be actively involved in customer interactions, provide feedback for future product enhancements, and create valuable knowledge-base articles. This role is crucial for our commitment to exemplary customer service and product support.
Key Responsibilities:
• Resolve technical and operational issues for customers
• Manage Active Directory and cloud infrastructures
• Ensure SLAs are met by monitoring the support queue
• Track and update customer support issues in CRM
• Develop knowledge-base content for better service
Requirements:
• 2–4 years experience in enterprise IT or software roles
• Proficient in Active ...
In this hybrid role, you'll leverage your experience to troubleshoot and manage Active Directory environments while supporting cloud technologies. You'll be actively involved in customer interactions, provide feedback for future product enhancements, and create valuable knowledge-base articles. This role is crucial for our commitment to exemplary customer service and product support.
Key Responsibilities:
• Resolve technical and operational issues for customers
• Manage Active Directory and cloud infrastructures
• Ensure SLAs are met by monitoring the support queue
• Track and update customer support issues in CRM
• Develop knowledge-base content for better service
Requirements:
• 2–4 years experience in enterprise IT or software roles
• Proficient in Active ...