Job Description
Job Summary
The Account Manager is responsible for driving customer retention, growth, and strategic alignment across assigned accounts. This role ensures long‑term customer success by managing renewals, expanding revenue opportunities, and fostering strong executive relationships. The Account Manager will act as a trusted advisor, aligning solutions to client business objectives and success metrics.
How you will make an impact:
Renewals
- Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms.
- Proactively engage customers well before renewal dates to reinforce value delivered and address any concerns.
- Collaborate s with internal teams to ensure smooth contract negotiations and compliance
Expansion Revenue
- Identify upsell and cross‑sell opportunities within existing accounts by u...