Job Description
Senior Cisco CVP IVR Developer Toronto, ON (4 days WFO) Undergraduate Degree or Technical Certificate (Graduate degree preferred) 4+ years of experience in DTMF IVR application development in CVP(Contact Center) Relevant technologies include but are not limited to: Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc. Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server) Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop) Experience in Voice BOT development (Google Dialogflow, Microsoft etc) is nice to have Experience in Analysis of speech, speech repair and fine tuning of NLU is a plus Understanding of AWS, Google Cloud and Microsoft Azure is a plus. High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems Familiar...