Job Description
Description
Join
Team CARFAX as a
Senior Consumer Affairs SpecialistAt CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in the London, ON office per week, subject to change with future business needs. One last thing: Our four-day week continues in Summer 2026!
What you'll be doing: Customer Support and Communication:
Respond to customer inquiries across all support channels and translate complex issues into clear messages, with a focus on resolutionConduct internal and external research to validate requested data changes, verify accuracy, assess data trends, and collaborate with internal teams to resolve issuesAccurately document and categorize all customer communications, providing timely responses in alignment with team goalsRecommend product improvements based on empirical dat...