Job Description
💼 Senior Customer Service Lead & Trainer
Full-Time Remote | U.S. Business Hours (EST)
🚀 About the Role
We’re hiring a highly experienced and people-focused Senior Customer Service Lead & Trainer to lead, coach, and elevate a remote customer service team supporting U.S.-based customers.
This is not just a supervisory role — you will play a direct role in:
- improving team performance,
- developing training systems,
- maintaining service quality,
- handling escalations,
- and ensuring a consistently excellent customer experience.
You’ll work closely with offshore customer service representatives while partnering with leadership to improve workflows, strengthen communication standards, and build a high-performing support culture.
If you are a strong coach, calm under pressure, and passionate about customer experience and team ...