Job Description
Who is ShiftCare?
ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader helping Australian, American, and Canadian disability support providers, in-home aged carers, and allied health professionals streamline their operations. From rostering to client management and billing, we empower care businesses to grow by improving operational efficiency.
About the Role
We’re looking for a Senior Customer Onboarding Manager to lead implementation for our Enterprise and Mid-Market clients. This is a hands-on, technical, and customer-facing role, responsible for delivering a best-in-class onboarding experience through tailored setup, data migration, training, and integration support.
You’ll work closely with senior stakeholders at our clients—typically with 100+ users and ARR between $20K–$150K—to guide them through successful go-lives and early adoption. Professionalism, clear communication, and a client-first mindset are essential, as...