Job Description
Job Overview
As a Customer Success Manager, you will own and grow relationships with a portfolio of enterprise financial services clients, including global and regional banks. Acting as a trusted advisor, you’ll guide customers through their journey with CUBE, ensuring strong product adoption, measurable value, and successful renewals. This role focuses on protecting recurring revenue and delivering an exceptional customer experience, partnering closely with Sales, Product, and Delivery teams.
Key Responsibilities
- Own customer health, adoption, and satisfaction across your accounts
- Build senior stakeholder relationships across Compliance, Risk, Legal, and Technology teams
- Drive value realisation through regular reviews, insights, and success planning
- Lead renewal strategy and execution, starting 6–12 months ahead of contract expiry
- Deliver training, enablement, and best practice guidance to maximise platfor...