Job Description
The Data Consultant is responsible for partnering with NICE Business Consultants in servicing customers in the areas of contact center and process improvement with NICE clients. Designing, developing, and maintaining BI solutions to analyze and publish data insights and actionable recommendations, this role is responsible for helping NICE clients drive value. The consulting Data Analyst will build long term relationships with NICE Business Consultants and Sales Executives while driving exceptional end to end service delivery with a strong focus on statistics, machine learning, data analytics, business intelligence, and AI-driven solutions. Will have significant customer facing experience, is expected to be able to communicate fluently in English and present results of highly specialized statistical analysis effectively.
- Analyze new and existing customers’ KPI performance and develop contact center analyses, consultative recommendations and regular...