Senior Director of Customer Success Operations & AI

Requirements

• 10+ years in Customer Success Operations, RevOps, or Systems leadership
• Deep experience owning end-to-end CS technology ecosystems
• Strong Salesforce expertise (Service Cloud required; technical depth strongly preferred)
• Proven ability to design systems aligned to real operational workflows
• Experience working with data, analytics, and reporting ecosystems
• AI/automation in business operations (practical application > theory)
• Strong business acumen — understands how CS drives retention and revenue
• Ability to prioritize for impact and cut through complexity
• Comfortable in a hybrid work schedule

What the job involves

• TouchBistro is looking for a strategic, hands‑on leader to own how Customer Success operates at scale
• This is not a traditional CS Ops role. You’ll own the systems, data, and AI that power how we onboard, support, retain, a...