Job Description
Job Description
We are seeking a Senior Genesys Cloud CX Migration Expert to lead the end-to-end transformation of our contact centre environment. This role is critical to bridging business operations, customer experience (CX) strategy, and technical platform delivery across complex stakeholder environments.
The ideal candidate understands not only how contact centres operate, but how to translate that operational reality into executable migration requirements across platforms such as CCaaS, WFM, CRM, AI, and reporting ecosystems. You will be the strategic anchor of our migration program, ensuring that technical architecture decisions directly support agent efficiency, customer satisfaction, and long-term business scalability.
Responsibilities:
- Design, develop, and execute the end-to-end migration strategy from legacy platforms to Genesys Cloud CX, ensuring minimal business disruption and maximum adop...