Job Description
Job Description
Position Summary
We are seeking an expert-level IT Service Management (ITSM) consultant for an 18-month assignment supporting multiple global ITSM initiatives. The consultant will work closely with the global ITSM leadership and project stakeholders to execute enterprise-scale projects, drive process improvement, and ensure successful delivery of ITSM solutions. Deep experience with ServiceNow is required. Key Responsibilities:
Service Management Implementation:
• Collaborate to define requirements and implementation plans for enterprise-wide ITSM tools and technologies, with a focus on ServiceNow.
• Ensure ITSM processes are integrated with business objectives, regulatory requirements, divisional goals, and firm policy.
Strategic Incident and Problem Management:
• Collaborate with ITSM leadership and technology partners to execute strategies that enhance observability, responsiveness, resilience, and re...