Job Description
We are on the lookout for a seasoned Senior L2 Support Engineer who has built a solid track record in maintaining and supporting web applications. The successful professional will demonstrate advanced debugging capabilities, hands‑on familiarity with observability platforms and APIs, plus the autonomy to drive support cases from intake to closure. Strong stakeholder communication, a sense of accountability and enthusiasm for evolving workflows through automation and AI are key to thriving in this position.
Responsibilities
- Track system notifications and react accordingly through platforms like PagerDuty and Uptrends
- Own the full lifecycle of support cases, from triage through resolution and customer follow‑up
- Execute API checks, validations and permission adjustments through Postman
- Partner with engineering and product groups to elevate and address intricate technical matters
- Sustain transparent, prompt and p...