Job Description
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In this role, you will:
Own the integrated ITSM audit delivery portfolio, covering Incident, Problem, Change, CMDB, Release, and ITAM findings. Manage issues from Management Action Plan (MAP) creation through evidence submission, IQA/IA validation, and final closure. Maintain a clean, audit defensible view of issue status, dependencies, risks, extensions, and approvals. Partner with the key stakeholder to translate audit findings into clear execution plans, including interim milestones, evidence requirements, and review cycles. Proactively manage high risk and US Nexus issues requiring IQA review and multi line validation. Partner with key stakeholders to drive timely remediation of rejected or extended items, ensuring audit feedback is fully addressed and rework is minimized. Enable coordination between ITSM, ITAM teams, Audit, Risk, external advisors, and senior leader...