Job Description
Sr. Manager of Customer Success & Product Quality (Remote)
Location: Greater Toronto Area.
About the Role
Vantage is seeking a Senior Manager of Customer Success & Product Quality to own the integrity, reliability, and technical success of our retail media platform. As a Senior Manager, you are the strategic bridge between our enterprise retail partners and our internal Product and Engineering teams. You will lead a team of Customer Success Managers. You won’t just manage a queue; you will design the systems that ensure our technology performs at the highest standard. You will lead the “Product Quality” function—proactively identifying systemic risks, optimizing implementation workflows, and ensuring that every technical interaction a Brand or Retailer has with Vantage is seamless and high‑value.
Your Key Areas of Impact
- Operational Governance: Set the standard for technical support and implementation. Define the KPIs (SLAs, Tim...