Job Description
Senior Manager – Solution Architect
Hybrid (Toronto) Rate: $105 CAD/hr
We are seeking an experienced Solution Architect to lead the design of end-to-end CCaaS and agentic AI solutions within a large-scale transformation programme.
Key Responsibilities:
• Design scalable, secure, cloud-native contact centre architectures
• Lead end-to-end solution and integration design
• Align business objectives with technical delivery
• Collaborate with stakeholders across business and technology
Key Skills:
• CCaaS platform expertise and cloud architecture
• Experience in AI/agentic workflows
• Strong stakeholder engagement and leadership
#SolutionArchitect #SeniorManager #CCaaS #ContactCentre #CloudArchitecture #AgenticAI #AI