Job Description
What is the opportunity?
The Operations Analyst is responsible for monitoring and supporting all Royal Bank of Canada’s global network environment on a 24/7/365 days a year basis. As a member of the Telecommunications and Network Services Operations NOC, the Operations Analyst will be accountable for monitoring and providing technical support in event/incident/problem management, escalation, restoration of service, triage and maintain all services pertaining to RBC’s operations. This role will require the Analyst to work effectively in both an independent and team-oriented environment.
What will you do?
- Perform technical support and analysis on complex incidents/outages to minimize business impact and promptly restore service within Operational Service Levels (OLA’s) and Service Level Agreements (SLA’s)
- Monitor/Triage all domestic and international Data Centers, Remote Offices, Wireless and their respective technologies
- Ensure...