Job Description
Requirements:
- Bachelor’s degree in any related field
- Minimum 5 years experience in Operations Management within BPO, Customer Experience, or related industries
- Proven experience in managing multiple teams and large-scale operations
- Strong leadership, stakeholder management, and people development skills
- Excellent analytical, problem-solving, and decision-making abilities
- Strong understanding of operational metrics, KPIs, and performance management
- Excellent communication and presentation skills
- Willing to be based in Yogyakarta
Key Responsibilities
- :Lead and oversee daily operations to ensure achievement of business objectives and service excellenc
- eManage operational performance, productivity, and service delivery across multiple team
- sMonitor and drive key performance indicators (KPIs), including quality, productivity, and custo...