Job Description
SrOps Mgr-TransnProcessg Job Description Job Description – Sr. Operations Manager (Project Money) Operational Governance & Reporting – • Operations Management : Effectively monitor operations of assigned line of business and become a successful interface between internal and external stakeholders • Performance trend review and analysis : Identify performance trends using performance dashboard, take proactive & sustainable measures for competitive operations governance against contracted SLA’s • Leadership Reporting : Periodically review and report LOBs (line of business) metrics to Sr. leadership and suggest performance improvement areas • Operations Risk Management : Identify risk environment for the LOBs, implement and manage effective controls with help of support departments • Process Management Planning : Strategic allocation of responsibilities within the business unit (QC, WFM, trainer, production staff), assign OM/AM/UM responsibilities & orgs to be in lines with changing busin...