Job Description
Drive operational excellence at McKesson as a Senior Program Manager for Contact Center Technology Services. This role leads program execution and continuous improvements within a multi-platform environment.
In this position, you will oversee operational program execution while coordinating sprint planning and delivery cadence. With over 10 years of relevant experience, you will manage business-sponsored projects and service operations, ensuring alignment to the service strategy. Your expertise in program management methodologies like Agile and AI tools will play a vital role in enhancing reporting and decision-making across the organization.
Key Responsibilities:
• Lead delivery execution for continuous improvement and tech maintenance
• Manage business projects with precise milestone tracking
• Translate service demand into actionable plans
• Drive transparency in program status and risks to stakeholders
• Facilitate cross-functional coordination to resolve deliv...
In this position, you will oversee operational program execution while coordinating sprint planning and delivery cadence. With over 10 years of relevant experience, you will manage business-sponsored projects and service operations, ensuring alignment to the service strategy. Your expertise in program management methodologies like Agile and AI tools will play a vital role in enhancing reporting and decision-making across the organization.
Key Responsibilities:
• Lead delivery execution for continuous improvement and tech maintenance
• Manage business projects with precise milestone tracking
• Translate service demand into actionable plans
• Drive transparency in program status and risks to stakeholders
• Facilitate cross-functional coordination to resolve deliv...