Job Description
Overview
We are seeking a Senior Salesforce Solutions Developer to lead the technical enhancement of integrated CRM and Enterprise Work Management Systems (EWMS). In this role, you will build advanced capabilities for real-time information sharing, optimize omni-channel service engagements, and drive data-driven decision-making through sophisticated reporting and analytics. You will work on high-priority initiatives to improve service transparency, refine divisional integration, and implement intelligent routing to ensure first-contact resolution.
Advantages
- Drive high-priority service improvements that directly affect transparency and operational efficiency.
- Work at the intersection of high-level CRM and Work Management System integrations.
- Lead the implementation of modern features like skill-based routing and AI-driven analytics.
- Engage in a high-level role that balances technical coding with strategic project oversight....