Job Description
Senior Service Delivery Manager – Information Technology
Connor, Clark & Lunn Financial Group Ltd
Toronto, ON
About The Role
We are looking for a Senior Service Delivery Manager (IT) for an existing vacancy in our IT department. Responsible for leading the delivery, quality, and continual improvement of IT services for internal stakeholders and business units. This role acts as the primary liaison between technology teams and the organization, ensuring IT services align with business needs, meeting performance expectations, and following consistent service management practices.
The Service Delivery Manager will build and develop a high-performing client services team, champion service excellence, and ensure effective practices across incident, request, problem, change, asset, and knowledge management. The ideal candidate combines strong technical understanding with exceptional communication, leadership, and service deliver...