Job Description
At
Freedom
, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go‑getters that are committed to disrupt the status quo.
Does that sound like you? We’d love to meet you.
Short Description Job Description As a Senior Service Reliability Analyst you are responsible for driving operational reliability across Freedom Mobile’s IT systems by leading and evolving incident, change, and problem management practices.
Supporting the Incident Management Lead and working alongside other incident managers, you will play a key role in managing major incidents and executing and improving operational processes. The position bridges ITIL 4 practices with modern DevOps and DORA‑aligned principles. Your primary focus is assisting cross‑functional teams to reduce service disruption, improve recovery speed and enable safe, scalable change.
The successful candidate will combine s...
Freedom
, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go‑getters that are committed to disrupt the status quo.
Does that sound like you? We’d love to meet you.
Short Description Job Description As a Senior Service Reliability Analyst you are responsible for driving operational reliability across Freedom Mobile’s IT systems by leading and evolving incident, change, and problem management practices.
Supporting the Incident Management Lead and working alongside other incident managers, you will play a key role in managing major incidents and executing and improving operational processes. The position bridges ITIL 4 practices with modern DevOps and DORA‑aligned principles. Your primary focus is assisting cross‑functional teams to reduce service disruption, improve recovery speed and enable safe, scalable change.
The successful candidate will combine s...