Job Description
Job Description
The Senior ServiceNow Implementation Specialist will be responsible for the hands‑on design, development, and/or implementation of the ServiceNow platform within a complex, multi‑tenant environment. You will leverage your deep expertise in ServiceNow's core modules, particularly in a Managed Service Provider (MSP) context using Domain Separation. You will build robust integrations with a wide array of enterprise systems, including AIOps platforms, OSS/BSS stacks, API gateways, and AI/ML services.
Key Responsibilities
- Platform Module Implementation: Lead on implementation tasks across core ServiceNow modules, including:
- ITSM Pro/Enterprise: Incident, Problem, Change, Request Management, Service Catalog, Knowledge Management, and SLA configuration.
- CSM Pro/Enterprise: Case and Account Management, Customer Portal, and Proactive Customer Services.
- ITOM Visibility + Health: CMDB...