Job Description
Key Responsibilities:
- Deploy, monitor, maintain, and optimize production server hardware, software, and databases within a cloud environment.
- Deliver escalated technical support for complex and critical issues, engaging in problem management and communicating status updates to stakeholders.
- Lead resolution of escalated support cases, collaborating with internal technical resources and third‑party vendors when necessary.
- Manage storage infrastructure and coordinate upgrades, bug fixes, and patching for Oracle systems and database appliances.
- Support standardization and automation initiatives across hardware and software within the Oracle technology stack to enhance reliability and supportability.
- Maintain exceptional system uptime and ensure systems meet the rigorous performance and availability expectations of cloud‑native environments.
- Participate in an on‑call rotation to provide after‑hours support for...