Job Description
Key Responsibilities:
Deploy, monitor, maintain, and optimize production server hardware, software, and databases within a cloud environment.
Deliver escalated technical support for complex and critical issues, engaging in problem management and communicating status updates to stakeholders.
Lead resolution of escalated support cases, collaborating with internal technical resources and third-party vendors when necessary.
Manage storage infrastructure and coordinate upgrades, bug fixes, and patching for Oracle systems and database appliances.
Support standardization and automation initiatives across hardware and software within the Oracle technology stack to enhance reliability and supportability.
Maintain exceptional system uptime and ensure systems meet the rigorous performance and availability expectations of cloud-native environments.
Participate in an on-call rotation to provide after-hours support for production systems and respond to urgent incidents.
Deploy, monitor, maintain, and optimize production server hardware, software, and databases within a cloud environment.
Deliver escalated technical support for complex and critical issues, engaging in problem management and communicating status updates to stakeholders.
Lead resolution of escalated support cases, collaborating with internal technical resources and third-party vendors when necessary.
Manage storage infrastructure and coordinate upgrades, bug fixes, and patching for Oracle systems and database appliances.
Support standardization and automation initiatives across hardware and software within the Oracle technology stack to enhance reliability and supportability.
Maintain exceptional system uptime and ensure systems meet the rigorous performance and availability expectations of cloud-native environments.
Participate in an on-call rotation to provide after-hours support for production systems and respond to urgent incidents.