Job Description
Join the company as a Senior Software Engineer and tackle critical customer issues head-on. Your expertise will drive technology that empowers personal injury lawyers and their clients.
In this pivotal role, you will be responsible for addressing high-severity escalations and ensuring effective, lasting solutions. You will collaborate with various teams while digging deep into root causes to prevent future issues. Your instincts and judgment will be crucial in determining the best course of action.
Key Responsibilities:
• Quickly resolve high-priority customer escalations
• Manage escalations from investigation to remediation
• Collaborate across teams to gather necessary context
• Identify escalation trends and drive improvements
• Enhance processes and tooling for team productivity
Requirements:
• 5+ years in a software engineering role
• Excellent debugging and problem-solving skills
• Experience with full stack or backend systems
• Ability to com...
In this pivotal role, you will be responsible for addressing high-severity escalations and ensuring effective, lasting solutions. You will collaborate with various teams while digging deep into root causes to prevent future issues. Your instincts and judgment will be crucial in determining the best course of action.
Key Responsibilities:
• Quickly resolve high-priority customer escalations
• Manage escalations from investigation to remediation
• Collaborate across teams to gather necessary context
• Identify escalation trends and drive improvements
• Enhance processes and tooling for team productivity
Requirements:
• 5+ years in a software engineering role
• Excellent debugging and problem-solving skills
• Experience with full stack or backend systems
• Ability to com...