Job Description
Overview
Elevate customer interaction design at Bell as a Senior Solution Architect for Conversational AI. Use your expertise to build effective AI solutions that engage users seamlessly across platforms in a hybrid setting. Bell aims to enhance customer journeys through a dedicated Conversational AI Architect.
Responsibilities
- Design and implement conversational AI platforms for varied user scenarios
- Create LLM-based orchestration and retrieval systems
- Integrate scalable conversational frameworks across multiple channels
- Ensure compliance with security and governance standards
- Provide mentorship on technical processes to AI developers
Qualifications
- 5+ years of experience in conversational design
- Proficient in Natural Language Understanding and Large Language Models
- Familiarity with cloud services like Azure or GCP
- Solid command of JSON and data interchange fo...