Job Description
Key Responsibilities:
1. Customer Service Excellence:
o Provide exceptional customer service by greeting guests warmly, taking and processing orders accurately, and addressing any concerns or issues.
o Follow SOPs for customer interaction and service to ensure consistent and high-quality experience.
o Resolve customer complaints and issues promptly and professionally, adhering to company guidelines.
2. Beverage and Food Preparation:
o Prepare and serve coffee and other beverages according to HQ recipes and SOPs.
o Ensure that all drinks and food items meet the company’s quality and presentation standards.
o Maintain cleanliness and proper operation of beverage preparation equipment, such as espresso machines and blenders.
3. Crew Supervision:
o Ensure outlet has sufficient manpower to operate the outlets through managing the outlet timetable and monitor on the staff’s attendance.
o Supervise and support c...